burger icon
Golden Star Сasino Casino
Log In

Contact Us

In accordance with Australian (AU) online gambling regulations and industry standards, this section outlines all authorized contact methods for users of goldenstarcasino, exclusively operated at goldenstarvip.com. The following details are furnished according to legal, licensing, and operational data valid through 2025, ensuring compliance with both Curaçao and AU frameworks.

Available Contact Methods (System 1 - Factual, CCoT)

  • Email Support: For general enquiries, technical support, or account issues, contact [email protected]. This address is monitored by the customer service department 24/7, with the intent to resolve AU market queries promptly and professionally.
  • Live Chat: AU users can access live chat via goldenstarvip.com for immediate assistance from a licensed representative.
  • Contact Form:

    If you need assistance, feel free to reach out through our contact form. Provide your name, email address, and a brief description of your request, and our team will get back to you promptly.

    We aim to reply to all inquiries within one business day. For faster support, you can use our live chat feature or call us directly. Our team is available 24/7 to ensure your questions are addressed without delay.

  • Headquarters Address: For legal correspondence or formal notices related to goldenstarcasino operations on goldenstarvip.com, please use: Scharlooweg 39, Willemstad, Curaçao. Only official documentation is accepted at this address; no in-person support is available.

Corporate and Regulatory Information (System 2 - LoT, CCoT)

  1. Licensing and Legal Entity:
    • Operator: goldenstarcasino exclusively operates via goldenstarvip.com, managed by Dama N.V. (legal entity type: N.V.), registered at Scharlooweg 39, Willemstad, Curaçao.
    • Company Registration Number: 152125. All official business matters relating to user accounts, complaints, or regulatory needs must reference this registration.
    • Gaming License: OGL/2023/174/0082, issued by Curaçao Gaming Control Board. This license is validated and prolongated until 2025, authorizing online gaming operations for AU market clients. No expired or inactive licenses are used.
    • Parent Company: Dama N.V.; subsidiary involved in payments: Strukin Ltd.
  2. User Data Protection and Security (AU Adaptation):
    • All contact data submitted to goldenstarcasino via goldenstarvip.com (email, contact form, live chat) is processed in accordance with the Privacy Act 1988 (Cth) and relevant AU regulations regarding data protection. Information is securely stored and is not shared with third parties except as required by law or regulatory authority.
    • By submitting enquiries or documents, users explicitly consent to the processing of their information for gaming, verification, and legal compliance within AU's regulatory framework.
  3. Response Timeframes and Escalation Protocols:
    • Standard Response: goldenstarcasino aims to respond to all contact submissions within one business day. AU-based queries are prioritized in accordance with consumer protection standards.
    • Escalations: If a user believes their enquiry was not addressed promptly, or if there are concerns over dispute resolution, they may formally escalate issues by re-contacting [email protected] and referencing the initial enquiry, or by submitting correspondence to the registered headquarters.
  4. Dispute Resolution and Regulatory Recourse (System 2 - AU Compliance):
    • Where disputes cannot be resolved directly with support, AU users may request independent review consistent with applicable laws and terms. All disputes are handled in good faith and in accordance with goldenstarcasino's responsible gambling and consumer dispute policies, consistent with AU requirements and Curaçao licensing obligations.
    • Users have a right to escalate any unresolved dispute to the Curaçao Gaming Control Board, referencing the operator's license number and correspondence history.

Legal Notices and Disclaimers (System 2 - CCoT Structured, AU)

  • Jurisdiction Restriction: goldenstarcasino services, accessed exclusively through goldenstarvip.com, may only be used by persons lawfully permitted under AU law. All users must ensure their actions are compliant with both national and state-specific gambling legislation.
  • Responsible Gambling Commitment: goldenstarcasino upholds responsible gambling practices. Users are strongly advised to contact [email protected] for self-exclusion services or limits. Assistance and information are available 24/7 for AU residents.
  • Privacy and Security Disclaimers: Personal and financial information is handled with strict security measures and in full compliance with AU and Curaçao regulations. See the Privacy Policy at goldenstarvip.com for detailed data handling provisions.

Regional Compliance Note: All information in this section is specifically adapted for AU users, ensuring full alignment with the Privacy Act 1988 (Cth), national consumer protection laws, and cross-jurisdictional obligations under the Curaçao Gaming Control Board license valid through 2025. Brand references to goldenstarcasino are limited to the operation of goldenstarvip.com only, consistent with regulatory and promotional constraints.