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Terms & Conditions

OBSERVE: Identify and clarify all essential legal terms as they apply to the use of goldenstarcasino by AU users on goldenstarvip.com.

  • Operator: The legal entity Dama N.V. (company registration number 152125), with registered address at Scharlooweg 39, Willemstad, Curaçao, which owns and operates goldenstarcasino exclusively at goldenstarvip.com under Curaçao Gaming Control Board license OGL/2023/174/0082 (valid to 2025).
  • User / Player: An individual aged 18 years or older, legally residing in Australia, who completes the registration process and accesses services on goldenstarvip.com.
  • Account: The personal, secure user profile created and maintained by the player on goldenstarvip.com for access to real-money gaming services.
  • Bet: Any monetary stake placed by the user in a game of chance or skill as offered by goldenstarcasino.
  • Wager: The total amount bet by a user, including amounts staked towards meeting bonus conditions.
  • Bonus: Promotional funds, free spins, or other benefits awarded by the operator, subject to specific terms and wagering requirements.
  • Game(s): Any casino, slot, betting, or live dealer activity available via goldenstarvip.com.
  • KYC (Know Your Customer): Verification procedures requiring users to provide identification and proof of address documentation for regulatory and Anti-Money Laundering (AML) compliance.

Account Registration

OBSERVE: Ensure alignment with AU age/gambling laws, KYC, user responsibility, data security. EXPAND: AU-specific ID requirements, anti-fraud measures, password policies. REFLECT:

  1. Eligibility: Only individuals aged 18 or over, legally permitted by Australian law, may register on goldenstarvip.com. Proof of age and residency may be requested at any time. It is illegal to access goldenstarcasino if you are under 18 or prohibited by law in your jurisdiction.
  2. Registration Process:
    • Users must provide accurate, up-to-date information (full name, date of birth, valid email address, country of residence).
    • Account activation requires email verification.
    • The operator may require submission of KYC documents (government-issued ID, current proof of address). Failure to comply or providing false information will result in account suspension or closure.
  3. Account Security:
    • Users are responsible for maintaining confidentiality of login credentials.
    • Users must not share account details with others or allow access by third parties.
    • The operator retains the right to monitor, restrict, or suspend access if unauthorised or suspicious activity is detected.
  4. User Obligations:
    • Users agree to provide only accurate and complete information, update details as necessary, and act in compliance with the law.
    • Multiple accounts per individual are prohibited and may result in termination.

Regional Compliance Note: All KYC procedures adhere to AU regulatory standards, including enhanced AML/CFT requirements and data verification policies for Australian residents.

Betting & Gameplay Rules

OBSERVE: Legal obligations for fair gaming, minimum/maximum bets, integrity in chat/live games. EXPAND: Include AU prohibition of collusion, anti-cheating, and player conduct rules. REFLECT:

  1. Bet Placement:
    • Players may place bets within stated minimum and maximum limits, which may vary by game and are displayed on the goldenstarvip.com platform.
    • All bets must be placed prior to the commencement of the relevant game round. Bets cannot be cancelled or modified after acceptance by the system.
  2. Gameplay Integrity:
    • Collusion, use of bots, software aids, or any cheating methods is strictly prohibited and will result in immediate account suspension, voiding of any winnings, and notification to regulatory authorities.
    • Chat functionality must be used respectfully: abusive language, threats, harassment, or discussion of illegal activities is forbidden.
  3. Live Casino Conduct:
    • Players must adhere to fair play in live dealer games; all disputes are resolved by the operator in line with published rules and legal standards.
  4. Irregular Play:
    • Patterns indicating bonus abuse, syndicate play, or intentional exploitation of software defects may result in disqualification from promotions, bet/bonus forfeiture, and account closure.

Regional Compliance Note: Rules and enforcement comply with Australian Interactive Gambling Act 2001 and applicable anti-fraud/anti-collusion statutes.

Bonus Terms

OBSERVE: Explicit AU legal limits on promotions/bonuses. EXPAND: Implicit obligations re: communication, abuse prevention, bonus transparency. REFLECT:

  1. Bonus Activation:
    • Bonuses (including free spins, deposit matches, and other promotions) are credited only after qualifying actions as described on the goldenstarvip.com promotions page.
    • All bonus offers are subject to account verification (including KYC checks) and are time-limited as specified in the individual bonus terms, with no expiry later than 31 December 2025 unless otherwise stated.
  2. Wagering Requirements:
    • All bonuses are subject to wagering requirements, meaning specified amounts must be wagered before winnings can be withdrawn. These requirements and their calculation methods are clearly disclosed per offer.
    • Bonus funds and winnings may be voided if wagering is not completed within the specified period.
  3. Prohibited Games and Actions:
    • Certain games and betting types may be excluded from bonus play and do not contribute to wagering requirements. A current list is available on goldenstarvip.com.
    • Bonus abuse-including but not limited to creating multiple accounts, coordinated wagering, or using VPNs to circumvent regional restrictions-is strictly forbidden.
  4. Combining Promotions:
    • Unless explicitly stated, bonuses and promotions cannot be combined. Only one bonus may be active at a time per account.

Regional Compliance Note: Bonus and promotional offerings are provided in strict compliance with Australian advertising and responsible gambling regulations. Excessive or misleading promotion is not permitted. Bonus eligibility is strictly limited to residents who meet all AU legal criteria.

Payments & Withdrawals

OBSERVE: AU-specific requirements for payment processing, anti-fraud, and player protection. EXPAND: Inclusion of crypto, withdrawal limits, processing times, and clear fee disclosure. REFLECT:

  1. Deposit Methods:
    • goldenstarcasino at goldenstarvip.com supports deposits via credit/debit cards, approved e-wallets, and cryptocurrency solutions.
    • Minimum and maximum deposit amounts are displayed prior to transaction confirmation; operator reserves the right to amend limits as required by AU law.
  2. Withdrawal Methods:
    • Withdrawals may be processed via the original deposit method, subject to successful KYC verification.
    • The operator aims to process withdrawal requests within 48 hours; however, in the event of incomplete documentation, processing may be delayed until verification is complete. Maximum withdrawal request periods do not exceed 5 business days.
  3. Fees and Limits:
    • The operator notifies users of any applicable fees or charges prior to transaction finalisation. No undisclosed fees apply to deposits/withdrawals.
    • Maximum withdrawal limits may be imposed as required by contractual or regulatory obligations.
  4. Refunds and Reversals:
    • All deposits are considered final; refund requests are subject to operator discretion and must comply with AML/CFT regulations. Refunds requested in relation to bonus disputes are evaluated case-by-case.

Regional Compliance Note: All financial transactions comply with Australian AML/CTF Act 2006 and relevant financial sector guidelines. Cryptocurrency transactions are offered only to the extent permissible under AU law and are subject to enhanced scrutiny.

Limitation of Liability

OBSERVE: Identify mandatory operator obligations and permissible exclusions under AU law. EXPAND: Specify scope of compensation, force majeure, and technical failure limits. REFLECT:

  • Operator Obligations: goldenstarcasino, via goldenstarvip.com, undertakes to offer fair, accurately resolved games and to process results using industry-standard randomisation and audit protocols.
  • Exclusions of Liability: The operator is not liable for direct or indirect losses (including but not limited to lost profits, interruptions, loss of data, or unauthorized account access) except where required by Australian law. Liability is expressly excluded for interruptions due to technical failures, force majeure events, or third-party network issues outside the operator's control.
  • Maximum Compensation: The maximum compensation payable by the operator for any claim, regardless of cause, is limited to the amount equal to the specific bet, wager, or deposit in dispute.
  • User Responsibility: Users are solely responsible for ensuring compliance with local laws and for monitor their gaming behaviour. The operator provides responsible gambling tools but is not liable for self-exclusion failures not resulting from operator error.

Regional Compliance Note: Non-excludable consumer guarantees under the Australian Consumer Law remain unaffected to the extent required by statute.

Intellectual Property Rights

OBSERVE: AU copyright laws, IP notice obligations, software content controls. EXPAND: Address user prohibitions on copying, re-use, unauthorized distribution. REFLECT:

  • Copyright & Trademark: All site content, game software, design, and trademarks displayed on goldenstarvip.com are owned or licensed by the operator or its suppliers and are protected by international and Australian intellectual property laws.
  • Prohibitions: Users may not copy, reproduce, publish, distribute, or disclose any site content, graphics, logos, or software without written permission from the operator.
  • Non-Commercial Use: All materials provided to users are for personal, non-commercial use only. Commercial exploitation or reverse engineering is strictly prohibited.

Privacy & Data Protection

OBSERVE: Australian Privacy Act considerations, data transfer acknowledgment, cross-border data protection. EXPAND: Summary of data processing standards. REFLECT:

  • All user data is processed in accordance with the goldenstarcasino Privacy Policy, accessible at goldenstarvip.com.
  • User information may be processed and stored in jurisdictions outside Australia, including Curaçao, with appropriate safeguards as mandated by law.
  • By using goldenstarvip.com, users consent to data collection, processing, and security practices as detailed in the Privacy Policy.

Regional Compliance Note: Personal data handling for AU residents complies with the Australian Privacy Act 1988 and any applicable cross-border restrictions.

Changes to Terms

OBSERVE: Legal requirement for timely user notification and right to discontinue use. EXPAND: Notification channels, effective dates, version tracking. REFLECT:

  1. Notifications: The operator may update these Terms at any time. Users will be notified of significant changes via email (to the address registered on their account) and a prominent banner on goldenstarvip.com.
  2. Review and Acceptance: Updated Terms enter into force within seven (7) days of publication. Continued use of goldenstarvip.com after this period constitutes acceptance. Users who do not agree with the revised Terms must discontinue site use and may request account closure and withdrawal of eligible funds.

Termination & Suspension

OBSERVE: User and operator grounds for account closure, refund and notice procedures, regulatory obligations. EXPAND: AU anti-money laundering reporting, responsible gambling triggers. REFLECT:

  1. Termination by User: Users may request account closure at any time by contacting [email protected]. All withdrawal-eligible balances will be paid subject to KYC verification and completion of ongoing investigations.
  2. Termination by Operator: The operator reserves the right to suspend or permanently close user accounts for breach of these Terms, suspected or proven fraud, non-compliance with KYC, responsible gambling breaches, or as required by Australian or Curaçaoan law.
  3. Funds Refund: In cases of termination not arising from illegal activity or fraud, the operator will refund the user's remaining withdrawable balance within five (5) business days of all verification procedures, minus any unsettled bets or outstanding fees.
  4. Notifications: Users will be informed of account suspension or closure reasons via the registered e-mail address where possible.

Governing Law & Jurisdiction

OBSERVE: Applicable law, user protection, cross-jurisdictional dispute mechanisms as per AU consumer and Curaçao licensing requirements. EXPAND: Arbitration, escalation, statutory limits. REFLECT:

  • Applicable Law: These Terms are governed by the laws of Curaçao, except to the extent that Australian mandatory consumer protection regulations apply to users residing in Australia.
  • Jurisdiction & Dispute Resolution:
    • In the event of a dispute, users are first encouraged to contact [email protected] for prompt resolution.
    • If a satisfactory outcome is not reached, disputes may be escalated to binding arbitration conducted under the Arbitration Rules of Curaçao. Where AU consumer law confers mandatory rights, users may also pursue remedies via relevant Australian authorities or courts as permitted by law.
  • Finality: The operator's decision on any dispute is final and binding, subject to the lawful rights of the user under AU and applicable international law.

Regional Compliance Note: These provisions ensure statutory rights under Australian law remain protected for AU-based users of goldenstarcasino via goldenstarvip.com.

Contact Information

OBSERVE: Inclusion of all operator identifiers and user support contacts. EXPAND: Present information for legal and support queries with current effective addresses. REFLECT:

  • Customer Support Email: [email protected]
  • Physical Registered Address (Operator): Scharlooweg 39, Willemstad, Curaçao
  • License Details: Dama N.V., Company Registration Number 152125, Online Gaming License OGL/2023/174/0082 issued by Curaçao Gaming Control Board, valid through 2025

For all legal correspondence, please address communications to the Legal Department at the registered address above.

Official Website: https://goldenstarvip.com

Contact Person: Ethan Williams (Legal/Compliance)